SHIPPING & RETURNS

SHIPPING POLICY

Bam Machine will attempt to provide a tracking number and ship all stock items within 2 business days of order and once payment has been processed.  In some cases, stock item orders may take up to 7 business days to ship and receive a tracking number.  If you do not receive a tracking number within 7 business days of stock item orders, please email bammachineinfo@gmail.com with your order number. 

Items listed as made-to-order in the product description will be provided a tracking number and shipped within the time frame listed in the product description, provided payment has been processed.  Stock items ordered at the same time as made-to-order items will ship with the made-to-order items.  If you require a stock item to ship before a made-to-order item, please place two separate orders.

Products are shipped via USPS flat rate priority mail.  USPS is currently experiencing sporadic and unpredictable delays in deliveries.  Your extreme patience will greatly be appreciated in the rare case that your order becomes “stuck” while in transit.  It will be at the sole discretion of Bam Machine if and/or when an order is consider lost in transit and any refund amount of the order will be issued. 

​​RETURN & CANCELLATION POLICY​

Thank you for your purchase. If you (customer) are not completely satisfied with the purchase of any stock item for any reason, you may return it to us for a refund.  This does not apply to any made-to-order items.  Made-to-order items are not eligible for returns and all sales for these items are final.

 

Returns will only be accepted if they are initiated within 10 days of receipt of order, so please inspect your order immediately.  Returns are only available for items in new, unused, and unaltered condition and must include any original packaging and/or labels.  If Bam Machine (seller) determines a return is not in new condition, has been used, altered, or missing any original packaging and/or labels, no refund will be granted and item(s) will only be returned to customer once customer prepays return shipping. 

 

To start a return, please email bammachineinfo@gmail.com with your order number and what you would like to return.  If you feel you received a defective product, an item damaged in shipping, or an incorrect item, please note that as well. 

 

Please wait until you receive an email confirmation with return instructions prior to sending any item back. 

 

Customer will be responsible for any return shipping costs.  Customer assumes all liability for return shipping damages, and it is highly recommended to utilize trackable and insured shipping methods when shipping a return.  Any returns received with obvious shipping damage will not be refunded by seller and customer will be required to negotiate with customer’s shipping provider to receive any form of recourse for compensation.  Any items damaged in return shipping will only be returned by seller to customer once customer prepays return shipping. 

 

Within 30 days of receipt of return, seller will issue customer a refund for the price of the item(s) at time of purchase, less any original shipping costs and less a restocking fee not to exceed 20% of the price of the item(s) at time of purchase. 

 

If seller determines that a return is due to a defect, shipping damage, or an incorrect item was sent, seller will provide a return shipping label at our expense for return of the item.  If the originally ordered item is in stock at time return is received, customer will have the option 1) to have a new/correct item resent to them at no charge or 2) to receive a full refund for the item including any shipping charges and no restocking fee will apply.  If the originally ordered item is out of stock at the time return is received, customer will simply be issued a full refund for the item including any shipping charges and no restocking fee will apply. 

 

Please send order cancellation requests to bammachineinfo@gmail.com. If order cancellation request is received and authorized prior to any shipping label being created for order and order has not shipped, then within 30 days of an order cancellation request, seller will issue customer a refund for the price of the item(s) at time of purchase plus cost of any shipping costs charged to customer, less a restocking fee not to exceed 20% of the price of the item(s) at time of purchase.  Order cancellation requests received after a shipping label has been created for order will not be authorized and will be subject to all return policies listed above.